Complaint Policy

Certification by the Canadian Board of Genetic Counselling – Conseil canadien de conseil génétique (CBGC-CCCG, abbreviated henceforth as CBGC) indicates that an individual has successfully met CBGC’s eligibility requirements and other established criteria for certification by the CBGC. Certification does not guarantee continuing competence, ethical behaviour, or successful outcomes for individual patients.  

The CBGC may receive a complaint about a Canadian certified genetic counsellor (“CCGC”) or conseiller(ère) en génétique agréé(e) du Canada (“CGAC”) or an applicant seeking certification that warrants review under the CBGC By-laws. The following document sets forth the CBGC policy for responding to complaints.  

POLICY AND PROCEDURES FOR COMPLAINTS AGAINST A DIPLOMATE CERTIFIED BY THE CANADIAN BOARD OF GENETIC COUNSELLING